Returns, Exchanges & Warranty Policy

At GoodieBagShop.com, we’re committed to creating a better life for cats — and cat parents. We understand that finding the right product can take a little trial and error, and we’re here to help make that process smooth and fair.

1. General Return Policy

We accept returns on most products within 14 days of receipt — for any reason, as long as the item:

  • Is unused, unopened, and in resaleable condition

  • Has all original packaging, tags, manuals, and parts

  • Is accompanied by proof of purchase

Please do not return items without contacting us first. Items returned without approval or via “Return to Sender” may be subject to non-refundable shipping fees and a 20% restocking fee.

2. Change of Mind Returns

We accept “Change of Mind” returns (e.g., wrong size or style) under these conditions:

  • Items must be new, unused, and in original packaging

  • Return shipping is the buyer’s responsibility

  • The original shipping cost (even if it was listed as “free”) will be deducted from your refund

  • No restocking fee applies for eligible “Change of Mind” returns

Please note: We cannot accept returns on customized, personalized, or clearance items.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or not as described:

  • Contact us within 14 days of receipt

  • Provide photos (or videos if applicable) of the issue

  • We’ll arrange for a replacement, exchange, or full refund — including return shipping

4. Warranty Coverage

All non-consumable products come with a minimum 12-month warranty against manufacturing defects.

You’re entitled to a repair, replacement, or refund if a product:

  • Has a major fault or was not as described

  • Is unsafe, low quality, or unfit for purpose

For minor issues, we will repair, replace, or refund the item within a reasonable time. Proof of purchase is required.

5. Litter-Robot Satisfaction Guarantee & Warranty

90-Day Customer Satisfaction Guarantee

Try the Litter-Robot 3 Connect, Litter-Robot 3 Standard, or Litter-Robot 4 in your home for 90 days. If you or your cat aren’t satisfied for any reason, return it within that timeframe for a full refund of the purchase price.

  • Return shipping is the buyer’s responsibility

  • All original packaging and parts must be included and cleaned

Accessories are excluded from this guarantee unless shipped in the same box as the Litter-Robot.

24-Month Warranty

Our Litter-Robot models are backed by a 24-month warranty covering manufacturing defects.
We’ll repair or replace faulty units during this period, provided:

  • The issue is not caused by misuse, accidental damage, improper use, or unauthorized repair

  • The product hasn’t been modified or altered

  • Proof of purchase is provided

6. Order Changes & Cancellations

Orders are processed quickly via third-party systems, so we are often unable to cancel or amend an order after it is placed.

  • Please double-check your order confirmation carefully

  • If you notice an error, contact us ASAP and we’ll do our best to help

Do not return items via “Return to Sender” as this may incur unrecoverable shipping costs.

How to Start a Return or Warranty Claim

Email us at [email protected] with the following:

  • Your order number

  • Reason for return or issue

  • Photos or videos (if applicable)

We’ll respond within 2 business days with next steps and shipping instructions.

GoodieBagShop.com
Address: 1942 Broadway St. STE 314C, Boulder, CO 80302
Email: [email protected]
Phone: +1 (505) 546 4033